Privacy Policy

1. Who we are

Clientive (“we”, “us”, “our”) is a digital agency that builds websites and AI phone systems for local businesses. We are based in Australia and operate the website clientive.online.

You can contact us at clientive.creation@gmail.com.

2. What information we collect

Information you give us directly:

• Your name, email address, phone number, and message when you submit our contact form
• Your business type if you choose to provide it

Information collected automatically (with your consent):

• Pages visited, time spent on pages, and general location (country/city) via Google Analytics
• Device type, browser, and operating system
• IP address (anonymised before storage)

We do not collect payment information directly — any payments are handled by third-party processors subject to their own privacy policies.

3. How we use your information

• To respond to your enquiry or booking request
• To understand how visitors use our website so we can improve it
• To comply with legal obligations

We will never sell your personal information or use it to send unsolicited marketing without your consent.

4. Third-party services

We use the following third-party services that may process your data:

• Formspree — processes contact form submissions on our behalf. Their privacy policy is available at formspree.io.
• Google Analytics — collects anonymised usage data when you accept cookies. Google’s privacy policy is available at policies.google.com/privacy.
• Vercel — hosts this website and may log standard server access data. Their privacy policy is at vercel.com/legal/privacy-policy.

5. Cookies

We use cookies and similar tracking technologies only with your consent. You can accept or decline non-essential cookies using the banner shown on your first visit. You can change your preference at any time by clearing your browser cookies and revisiting the site.

Essential cookies (required for the site to function) are always active.

6. Data retention

Contact form submissions are retained for as long as necessary to respond to your enquiry and for up to 2 years for business records. Analytics data is retained for 14 months in line with Google Analytics default settings.

7. Your rights

Under the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Withdraw consent at any time (this does not affect lawfulness of prior processing)

To exercise any of these rights, email us at clientive.creation@gmail.com. We will respond within 30 days.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is served over HTTPS and form submissions are transmitted securely.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or complaints, contact us at clientive.creation@gmail.com. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).